Customer Testimonials

Great service with juan , he help me a lot! Thank you juan! 👍🏼

Kevin took very good care of my vehicle! AC leak was covered under warranty! I also brought it in for an inspection due to recently purchased it. Vehicle is in great shape and all green in its report!

Kevin treated me very very well

(Translated by Google) Excellent service and attention! Very satisfied! I 100% recommend Thalia, sales agent! (Original) Excelente servicio y atención.!Muy satisfecha..!!Les recomiendo al 100% a Thalia🥰agente de ventas🚘

Came in for an oil change and they got me out quickly.

This dealership was great I would definitely recommend. There’s a guy named Henry rivalta the manager he took care of my mother even with a language barrier, he took really great care of my mom even made her coffee. Everything was smooth and fast I would definitely recommend to come here and get next to Henry rivalta that’s the guy to speak to, very professional and honest.

(Translated by Google) I took my car in for its maintenance service. Congratulations to Harold Cruz for his excellent service! (Original) Lleve mi carro a hacer el Service de Mantenimiento. Felicitaciones a Harold Cruz por su excelente atención!

Very kind and car was finished on time.

Everything went well as expected. Rod in service is the best!

Service was great…fast, efficient & the coffee was delish! A very easy maintenance. Ty!

Great

did not visit

My service advisor Jorge was pleasant and good customer service.

Very well organized and very quick service! Very good service from the service young man!

The service people were all so nice. Juan was my service tech and he was super sweet.

Good experience with Juan. Only missing point… car should be washed before delivery.

Everything is perfect

My service tech was excellent. Keeping us informed on the process and did excellent work.The process itself was too long getting the parts and the ok to fo the job

The staff were professional in dealing with me.

Customer service was the best .

(Translated by Google) Pedro de la Cruz is the best 👏 thank you (Original) Pedro de la cruz el mejor 👏 gracias

Hyundai North Miami kept my Palisade for 15 days on my SECOND visit for the same problem. Poor communication and unanswered concerns forced me to escalate to Hyundai Motor America. A national case manager listened and promised to intervene. The next day, I was told my vehicle was ready. They presented it filthy, with dust throughout the interior and mud BOTH INSIDE AND OUTSIDE. I have photos, but it looked considerably worse in person. This was far beyond a missed courtesy wash. Returning a vehicle in that condition is completely unacceptable—especially after corporate intervention. It also had considerably less gas ... Read More

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Google - Oct 28, 2026

Hyundai North Miami kept my Palisade for 15 days on my SECOND visit for the same problem. Poor communication and unanswered concerns forced me to escalate to Hyundai Motor America. A national case manager listened and promised to intervene. The next day, I was told my vehicle was ready. They presented it filthy, with dust throughout the interior and mud BOTH INSIDE AND OUTSIDE. I have photos, but it looked considerably worse in person. This was far beyond a missed courtesy wash. Returning a vehicle in that condition is completely unacceptable—especially after corporate intervention. It also had considerably less gas than when I dropped it off. Nobody acknowledged or explained it, offered to correct it, or proactively updated me about my credit card refund for the loaner. Again, I had to ask. The handoff showed no apparent concern for my vehicle or my experience. My salesperson was unavailable, but his son, who also works there, courteously arranged for cleaning and gasoline. I appreciate his help, but customers should not have to seek help from sales to correct service department failures. He then relayed an apology from the manager, who said she knew nothing about the situation. She never came to speak with me personally. Her lack of awareness after a repeat visit, 15 days, and corporate involvement only exposed further failures in communication and oversight. Sending an apology through someone else left me feeling dismissed. I have owned two Sonatas and two Palisades. Hyundai says it values that loyalty; this experience showed me otherwise. No customer should have to chase information or explain why mud inside their vehicle is unacceptable. Hyundai lost a loyal customer. I will pursue my complaint further, and I cannot recommend this service department. The carelessness and lack of accountability have exhausted my trust in this dealership and Hyundai.

Excellent service

Good people positive atmosphere 👍🏽👍🏽🤜🏽🤛🏽💯

100/10 service!

(Translated by Google) Juan Felipe Grajales provided excellent service; he was very kind and helpful. We were very satisfied and happy. (Original) Muy buena la atención de Juan Felipe grajales muy amable y servicial. Quedamos muy conformes y contentos

(Translated by Google) We took our Hyundai Elantra N to the shop because it had a worn tire and all it needed was a repair. However, they sent us a message saying the vehicle needed all its tires replaced and was leaking oil. The strangest thing is that, before we took it in, the car wasn't leaking a single drop of oil. When we picked up the vehicle, because we weren't convinced by the number of supposed problems they were reporting, we found that it was indeed leaking oil. In my opinion, it's too much of a ... Read More

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Google - Oct 16, 2026

(Translated by Google) We took our Hyundai Elantra N to the shop because it had a worn tire and all it needed was a repair. However, they sent us a message saying the vehicle needed all its tires replaced and was leaking oil. The strangest thing is that, before we took it in, the car wasn't leaking a single drop of oil. When we picked up the vehicle, because we weren't convinced by the number of supposed problems they were reporting, we found that it was indeed leaking oil. In my opinion, it's too much of a coincidence that the car started having this problem after we took it there, and I'm seriously worried that they might have tampered with something to try to charge us more money. We went in for a tire and they ended up trying to charge us around $1,000 for all the supposed repairs. I find it disrespectful that a place you trust would put you through such a situation. Furthermore, we suspect they also damaged or removed the interior light, because it was fine before we took it in, and it wasn't the same when we picked it up. I definitely recommend thoroughly documenting the condition of your vehicle before leaving it at this place. After this experience, I understand why there are so many negative reviews. I would never trust my car to this establishment again. (Original) Llevamos nuestro Hyundai Elantra N al taller porque tenía una goma desgastada y lo único que necesitábamos era repararla. Sin embargo, nos enviaron un mensaje diciendo que el vehículo necesitaba cambiar todas las gomas y que estaba perdiendo aceite. Lo más extraño es que, antes de llevarlo, el carro no botaba ni una gota de aceite. Cuando recogimos el vehículo, porque no nos convenció la cantidad de supuestos problemas que nos estaban reportando, nos encontramos con que efectivamente estaba perdiendo aceite. En mi opinión, es demasiada coincidencia que el carro comenzara a presentar ese problema después de llevarlo allí, y me preocupa seriamente que hayan podido manipular algo para intentar cobrarnos más dinero. Fuimos por una goma y terminaron queriendo cobrarnos alrededor de $1,000 por todos los supuestos arreglos. Me parece una falta de respeto que un lugar donde uno deposita su confianza pueda hacerte pasar por una situación así. Además, sospechamos que también dañaron o quitaron la luz interior del vehículo, porque antes de llevarlo estaba bien y al recogerlo ya no estaba igual. Definitivamente, recomiendo documentar muy bien el estado del vehículo antes de dejarlo en este lugar. Después de esta experiencia, entiendo por qué encontramos tantas reseñas negativas. No volvería a confiar mi carro a este establecimiento.

Ms. Antoanett is the best. If you're buying a car 🚘 ask for her. She goes above and beyond for her customers. Trust me you'll be glad you did.

⭐ 1-Star Review — Disappointing Service & Complete Loss of Trust Our experience at Lehman Hyundai North Miami on October 10, 2026, was extremely disappointing and the final straw after several frustrating experiences with this dealership. Upon arriving in the service area, multiple attendants were present, yet no one acknowledged or approached our vehicle. My wife even stepped outside and waited while an attendant immediately assisted another customer who arrived after us. Meanwhile, Adrian, one of the attendants, was across the way on his phone. I eventually approached him myself, only to be directed inside. Once inside, I expressed my concerns to service advisor ... Read More

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Google - Oct 14, 2026

⭐ 1-Star Review — Disappointing Service & Complete Loss of Trust Our experience at Lehman Hyundai North Miami on October 10, 2026, was extremely disappointing and the final straw after several frustrating experiences with this dealership. Upon arriving in the service area, multiple attendants were present, yet no one acknowledged or approached our vehicle. My wife even stepped outside and waited while an attendant immediately assisted another customer who arrived after us. Meanwhile, Adrian, one of the attendants, was across the way on his phone. I eventually approached him myself, only to be directed inside. Once inside, I expressed my concerns to service advisor Harold Cruz, whose response was, “What would you like me to do about it now?” Rather than acknowledging our experience, he justified the other customer receiving assistance. My issue was never that someone else was helped, but that we were completely ignored. Unfortunately, the problems continued. Our inspection report incorrectly stated that we declined several recommended services, including brake fluid-related maintenance. The ONLY service we declined was the air filter replacement. Even more concerning, we did not receive the text notification with the inspection results and recommendations until AFTER leaving the dealership. How can customers decline services they were never properly informed about? To make matters worse, immediately after leaving, our vehicle began sounding noticeably different when accelerating. While we cannot confirm this was caused by the service, the timing is concerning. We have lost so much confidence in this dealership that we no longer feel comfortable returning to have the issue investigated and must now seek assistance elsewhere. This follows previous frustrations, including lengthy delays receiving a duplicate key and having our windshield repaired. Despite these experiences, we continued giving this dealership our business. October 10 was our final straw. Customer service requires respect, professionalism, transparency, and accurate documentation. No customer should feel ignored, dismissed, or leave questioning the condition of their vehicle and the accuracy of their service records. Lehman Hyundai North Miami has completely lost our trust and our future business.

(Translated by Google) Excellent service, good vehicles, and very good prices. (Original) Muy buena atención,buenos vehículos y muy buenos precios.

I came today for an oil change and I had an amazing experience. The staff was very friendly . I would definitely recommend this place to everyone

Please go somewhere else. They overcharged me for the oil change. It was supposed to be a 15% off. got charged $25 just because tack on fees. I paid $200 for a oil change and rotate tires. When I paid, the advisor said it was declined and try again. I saw that it went thru and told him, he made me feel belittled. Then the receipt printed, he was shocked. When I got to my car, the check engine light was still on, I had to my OBD2 reader to remove it. They were going to charge me $310 to tell me why the ... Read More

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Google - Oct 11, 2026

Please go somewhere else. They overcharged me for the oil change. It was supposed to be a 15% off. got charged $25 just because tack on fees. I paid $200 for a oil change and rotate tires. When I paid, the advisor said it was declined and try again. I saw that it went thru and told him, he made me feel belittled. Then the receipt printed, he was shocked. When I got to my car, the check engine light was still on, I had to my OBD2 reader to remove it. They were going to charge me $310 to tell me why the light is on. Found out that one of the cylinders was damaged due to the oil and I could had break down. . I got it fixed elsewhere and am now trading the car in. Avoid this service center at all costs.

I went to service my moms car and expected a long wait, but was pleasantly surprised that Harold my service advisor got me in and out for an oil change and tire rotation in 35 min including a full inspection with video and a report card …five star service! I appreciate you Harold ! See you guys again when that time comes I would recommend this dealership, treated us nice from day one in sales and now in service 👍🏽👍🏽

Excellent service. diagnosed the problem immediately

Excellent service from Mr. Roderick and technician Rogelio. Thanks to Ms. Dawn for her hospitality.

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Do not come here. They will charge you extra fees just to make more money. I typically avoid this dealership and service department at all costs as I have NEVER had a good experience here. However, I had a “Transmission system error! Check transmission oil immediately” message pop up on my dash more than once, and at the same time I needed an oil change, so I decided I’d get both done at this dealer at the same time. Big mistake. First, they made me wait 45 minutes to check in and I had an appointment!! One of the advisors ... Read More

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Google - Sep 24, 2026

Do not come here. They will charge you extra fees just to make more money. I typically avoid this dealership and service department at all costs as I have NEVER had a good experience here. However, I had a “Transmission system error! Check transmission oil immediately” message pop up on my dash more than once, and at the same time I needed an oil change, so I decided I’d get both done at this dealer at the same time. Big mistake. First, they made me wait 45 minutes to check in and I had an appointment!! One of the advisors came to my window after about 20 minutes and said hold on I need to get someone and didn’t show up again. I had to go in and ask for help because I was sitting there for so long. During this time I was parked right next to the service manager Allan Perez’s desk and he even had time for a smoke break while I was waiting. When I was finally helped, an advisor let him know what happened and he couldn’t even apologize for my wasted time. That night I got an absolute disgusting email quote for $178.06 for just an oil change. The oil change itself was quoted at $145.95, then they added another $21.89 in “shop charges” on top of that, plus tax. When I reached out to the dealer about not paying their nonsense fees, my advisor JuanFelipe Grajale was rude and wouldn’t even speak to his manager on my behalf when I asked him. On top of that, he acted like he was doing me a favor giving me 15% off when it was already offered when I booked the oil change! If you tell me an oil change costs $129.99, then the oil change should cost $129.99 plus tax. I don’t understand why there needs to be another “shop fee” that they’re not up front about added on top of the advertised, price just to make the service cost even more. It ended up being $138.06 after the 15% discount, which is still very expensive for an oil change. As for the transmission error that was the whole reason I brought the car in, they told me they scanned the car and found no codes, found no leaks during the visual inspection, and the test drive was normal. They couldn’t find anything wrong even though the warning had popped up more than once. When I asked JuanFelipe if I could ignore it if it popped up again, he told me no and to bring the car back if it happens again so they could “check it” again. This isn’t the first time I had issues with this dealer. 3 years ago I had a trunk leak in my car which the dealer refused to fix. After holding my car for a week, I had to go speak to the manager of the mechanics and he only approved a repair for customer satisfaction. And I had to fight for a loaner when I had already paid for loaners when I purchased my car. They kept my car for 2 more weeks, did no repairs, so I picked it up and told them to call me when the part was in. They called me when the part came in and when I showed up to get it installed THEY GAVE IT AWAY TO SOMEONE ELSE. For almost a whole month they had my car. On top of that, the sales department isn’t any better. I bought my last two cars from Tamiami Hyundai in Naples because the salesmen here are absolute liars and won’t honor their internet price. This was also one of the dealerships charging the $5,000 “market adjustment” during Covid. Absolute crooks and thieves. I only have a Hyundai for their warranty and this dealer makes me want to go to a different car company. I’ve had multiple bad experiences here over the years with both service and sales. Do yourself a favor and don’t come here. Edit. I emailed and messaged the service advisor and he never got back to me. They do not care about their customers. They also sent me an email coupon with 15% of recommended services and then in that same email said I couldn’t use it on their recommended services.

I had the best experience. I was in & out of there very quickly. NO HASSLES. I told them what i was looking for and they found me, exactly what i wanted with the best pricing. Sales man, and Managers from front desk to finance were amazing and very knowledgeable. The buying process has never been this simple for me.

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Unfortunately, my experience here has been very disappointing. The location feels extremely disorganized, and it seems like they have been under construction for nearly two years. Because of this, they are never able to wash my car, and they never seem to have a loaner vehicle available when needed. The customer service is also lacking. The staff often seems uninterested in helping, and the overall experience feels very impersonal. I previously took my car to Braman on 22nd and Biscayne, and the difference between the two locations is honestly night and day. Since switching to this location, the decline in ... Read More

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Google - Sep 23, 2026

Unfortunately, my experience here has been very disappointing. The location feels extremely disorganized, and it seems like they have been under construction for nearly two years. Because of this, they are never able to wash my car, and they never seem to have a loaner vehicle available when needed. The customer service is also lacking. The staff often seems uninterested in helping, and the overall experience feels very impersonal. I previously took my car to Braman on 22nd and Biscayne, and the difference between the two locations is honestly night and day. Since switching to this location, the decline in both service and overall customer experience has been significant. Unfortunately, based on my experience, I really don’t have anything positive to say about this location.

Sales rep was Courtesy, knowledgeable and professional. Looked for the best options to make process smooth and affordable

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The buying experience was wonderful. Attentive salesman, David Sanchez. Attentive finance man James. But the day after I bought the car that all stopped. They are supposed to be responsible for anything within 60 days. My purchase date was 7/19/2026 and I am getting close. To this day I have not had 1 answer or 1 phone call back on any of my questions from David or James. I have requested through email and text. Oh, when I was still purchasing the car they answered EVERY SINGLE text and call, all day long for a week before I made the purchase. It is not ... Read More

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Google - Sep 16, 2026

The buying experience was wonderful. Attentive salesman, David Sanchez. Attentive finance man James. But the day after I bought the car that all stopped. They are supposed to be responsible for anything within 60 days. My purchase date was 7/19/2026 and I am getting close. To this day I have not had 1 answer or 1 phone call back on any of my questions from David or James. I have requested through email and text. Oh, when I was still purchasing the car they answered EVERY SINGLE text and call, all day long for a week before I made the purchase. It is not a big deal but it bothers me. My windshield wipers "jump" and "skip" during any rain little or storm. I wanted new windshield wipers. I wanted to go to a local Hyundai/Kia dealer and have them change them. I don't think it is going to happen. I work 3 jobs and can only get there Saturday and haven't had the chance to go back to North Miami from Deerfield beach. Needless to say I am terribly dissappointed. I keep my cars for a long time but i won't recommend Hyundai of North Miami because of this incident.

(Translated by Google) My name is Natalia. On July 22nd, I took my Hyundai in for a factory defect in the brake light. I dropped the car off in the morning and was told it would be ready in the afternoon, which didn't happen. I had to call more than 25 times before someone finally told me what was going on with my car. After 7 pm, they notified me that the car wouldn't be ready because they needed to replace some parts. I requested a replacement car, and unfortunately, the response was, "We don't have any cars ... Read More

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Google - Sep 9, 2026

(Translated by Google) My name is Natalia. On July 22nd, I took my Hyundai in for a factory defect in the brake light. I dropped the car off in the morning and was told it would be ready in the afternoon, which didn't happen. I had to call more than 25 times before someone finally told me what was going on with my car. After 7 pm, they notified me that the car wouldn't be ready because they needed to replace some parts. I requested a replacement car, and unfortunately, the response was, "We don't have any cars available. You can rent one, and the dealer will reimburse you later," without specifying which rental company it would have to be. Well, today, September 9th, after having to pay by check for a week's car rental, I received the news that they won't refund my payment, that the receipt I submitted wasn't accepted… and I've given them everything for over a month, like the estimate, the payment receipt, the LLC name, the check, the bank statement, proof of check cashing, photos… The experience has been truly horrible and frustrating. If this is how they treat their customers, it's a disgrace and a shame because I was so happy to have bought a Hyundai for the first time. I love my car, but the attention and care they provide to car buyers leaves much to be desired… After all, I made the payment, not them, but when it comes to calling and offering warranty extensions and other things, they're incredibly responsive and quick. What a shame. (Original) Mi nombre es Natalia, el 22 de julio llevé mi Hyunday por un problema de fábrica de la luz de freno, el auto lo dejé por la mañana y me dijeron que me lo entregarían por la tarde, lo cual no ocurrió, tuve que llamar más de 25 veces hasta que logré que alguien me dijera que estaba pasando con mi carro. Notificándome luego de las7pm que el auto no sería entregado por qué debían cambiar unas piezas, razón por la cual solicite que me brindaran un auto de reemplazo , y lamentablemte la respuesta Fue.. no tenemos autos disponibles, usted puede rentar uno y luego el dealer se lo reintegrará…sin explicar que rentcar tendría que ser. Bueno hoy 9 de septiembre después de haber tenido que pagar con cheque una semana de renta de un auto , recibo la noticia que no me devolverán el pago efectuado, que la boleta entregada no fue aceptada… y les he entregado de todo a lo largo de más de un mes, como el presupuesto, el pago, el nombre de LLC, el cheque, el stamen del banco, el cobro del cheque, fotos …. La verdad horrible y frustrante fue la experiencia que me ha tocado vivir, si es así como Cuidan al cliente , es una vergüenza y es una pena por que Yo estaba Feliz de haber comprado un Hyunday por primera vez, amo mi auto, pero la atención y cuidado al comprador del auto Deja mucho que decir… total el pago lo hice yo y no ellos, pero para llamarte y ofrecerte extensión de garantía y otras cosas te atienden a la perfección y con rapidez. Una pena

I hate this place.

Terrible experience with the service department over a simple tire patch. The price they wanted was excessive, and they tried to sell me a new tire when the existing one could be repaired. I didn’t buy it. I drove over to a local business, they fixed it immediately, and I paid a fair price. Kevin the customer service person was helpful.

Very professional and great service. I would recommend this establishment for anyone who wants to feel safe about getting their car repaired.

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Harold was great to us. Very communicative... which means everything to me. Explains everything and always available on his phone. Thank you and the team that worked on my car.

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Stay away from this dealer. To resolve any issue is a headache, but to offer you all the new cars and services they have no problems.. take your hard-earned money elsewhere. Took it for a battery warranty for a car purchased less than 3 years ago that I have to jumpstart everytime but they couldn’t resolve it, when THEY had to jumpstart my car for me leave the dealer. And on top of not resolving they returned my car all dirty. But were fast to offer me the new models when the salesperson found out my car was in service

I had a great experience at Hyundai of North Miami. I came in for an oil change, and the service was quick, professional, and efficient. The staff was friendly and helpful throughout my visit.

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They were very professional. They ensured that the entire process was fair and proceeded without any hitches.

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Do not, under any circumstances, deal with this dealership. They will not return calls unless they are sales calls, and have no interest in customer service whatsoever. I have been trying to speak to the finance department for a week regarding an urgent matter, and not only will they not return calls, they tell their receptionist to screen calls so that they don't have to answer calls. The worst dealership experience ever. Stay very far away!!!!

I purchased a 2025 Hyundai Elantra SE on August 22, and while the vehicle itself is great, my experience at Hyundai of North Miami was extremely disappointing due to the conduct of several staff members. My salesperson was pleasant during the test drive, and after reviewing the numbers, he presented a printed quote that included a $1,998 “Protection Package.” I declined it, and he returned saying the manager had approved its removal. I was then given a revised sales quote with the fee removed and I signed it. At that point, I believed the pricing was settled. Two hours later, when I finally ... Read More

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DealerRater - Aug 23, 2026

I purchased a 2025 Hyundai Elantra SE on August 22, and while the vehicle itself is great, my experience at Hyundai of North Miami was extremely disappointing due to the conduct of several staff members. My salesperson was pleasant during the test drive, and after reviewing the numbers, he presented a printed quote that included a $1,998 “Protection Package.” I declined it, and he returned saying the manager had approved its removal. I was then given a revised sales quote with the fee removed and I signed it. At that point, I believed the pricing was settled. Two hours later, when I finally met with the finance manager, everything changed. He told me the $1,500 gap insurance was “required,” even though it clearly wasn’t. Then, after stepping away for “final approval,” he came back claiming the $1,998 protection fee had to be added back in and that the deal would not move forward unless I agreed to pay it — directly contradicting both the salesman and the manager who had already removed it and provided a signed quote. Management first claimed the fee was listed online, then admitted it wasn’t. Their explanations were inconsistent, and the pressure tactics were obvious. I also learned that the online discount advertised on every vehicle only applies if you use their financing, something never disclosed on the website. I’ve owned multiple Hyundai vehicles and have had excellent experiences at other dealerships. This was the first time I felt misled, pressured, and given contradictory information by multiple staff members — even after signing a revised quote. North Miami Hyundai needs to address the behavior of its management and finance team. Consumers deserve honesty, transparency, and consistency. None of that was present during my visit.

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Absolutely terrible customer service. I dropped off my car for a simple oil change and was told it would take approximately 3–4 hours. It has now been over 5 hours, and I have received ZERO updates about my vehicle. I have no idea what is happening with my car, when it will be ready, or when I’m supposed to receive the Uber ride they told me they would arrange. I’ve tried calling multiple times just to get basic information. I either get stuck dealing with an automated system or the call gets disconnected. I cannot even reach a real person ... Read More

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Google - Aug 19, 2026

Absolutely terrible customer service. I dropped off my car for a simple oil change and was told it would take approximately 3–4 hours. It has now been over 5 hours, and I have received ZERO updates about my vehicle. I have no idea what is happening with my car, when it will be ready, or when I’m supposed to receive the Uber ride they told me they would arrange. I’ve tried calling multiple times just to get basic information. I either get stuck dealing with an automated system or the call gets disconnected. I cannot even reach a real person who can tell me what is going on with MY OWN CAR. Leaving your vehicle at a dealership and then being completely unable to get any information for hours is unacceptable. This is one of the worst service experiences I’ve had. Extremely unprofessional, frustrating, and disrespectful of a customer’s time. I definitely would NOT recommend this service department.

Pedro de la Cruz and team very profesional the sale department and fanacial departamento too I am so happy I will reference any one to buy from Hyundai north Miami fl

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Extremely Disappointing Service Experience I recently brought my vehicle to this dealership’s service department to have several recalls completed. During the visit, I also agreed to pay for additional repairs that were identified during their 7-point inspection because I trusted the dealership to properly inspect and service my vehicle. Unfortunately, less than a week after getting my vehicle back, the check engine light came on. In all the time I have owned this vehicle, I have never had a check engine light come on, so naturally I was very concerned and brought it back to the dealership. I was ... Read More

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Google - Aug 18, 2026

Extremely Disappointing Service Experience I recently brought my vehicle to this dealership’s service department to have several recalls completed. During the visit, I also agreed to pay for additional repairs that were identified during their 7-point inspection because I trusted the dealership to properly inspect and service my vehicle. Unfortunately, less than a week after getting my vehicle back, the check engine light came on. In all the time I have owned this vehicle, I have never had a check engine light come on, so naturally I was very concerned and brought it back to the dealership. I was then told I would have to pay an additional diagnostic fee, which I reluctantly agreed to. I had an appointment for a specific time, yet after arriving, I was left waiting for over 45 minutes without any explanation or update. During that time, I watched several customers who arrived after me get checked in and have their vehicles taken into the service area before mine. What made the situation even more frustrating was looking around the service department and seeing several employees—around four that I noticed—sitting around on their phones while customers were waiting for service. After spending a significant amount of money on repairs recommended by this dealership just days earlier, having a check engine light appear almost immediately afterward and then being asked to pay another diagnostic fee was extremely disappointing. The lack of communication and apparent lack of urgency during my return visit only made the experience worse. I understand that mechanical issues can happen and that a dealership cannot always predict when a problem will occur. However, customer service, communication, and accountability are things that should not be optional. Based on this experience, I cannot recommend this service department. I expected much better after trusting them with my vehicle and spending money on the repairs they recommended.

A customer of this particilar dealership for thirty plus years. I just purchased a vehicle and Charlie was the salesman. He was awesome. He made me feel so comfortable that I felt like he was my new friend!

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RUN AWAY !!!! My entire experience was handled online. The vehicle was advertised for around $20,000, so I provided my personal and credit information to move forward with the purchase. After providing my credit information, I was told I was required to finance through their in-house financing to get the deal. Then approximately $2,000 in additional fees were added. A vehicle advertised at around $20,000 ended up at approximately $26,000. Advertising one price and then adding thousands of dollars while requiring dealership financing is extremely misleading. I would strongly recommend getting the complete out-the-door price, including every fee and financing condition, in writing before providing ... Read More

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Google - Aug 13, 2026

RUN AWAY !!!! My entire experience was handled online. The vehicle was advertised for around $20,000, so I provided my personal and credit information to move forward with the purchase. After providing my credit information, I was told I was required to finance through their in-house financing to get the deal. Then approximately $2,000 in additional fees were added. A vehicle advertised at around $20,000 ended up at approximately $26,000. Advertising one price and then adding thousands of dollars while requiring dealership financing is extremely misleading. I would strongly recommend getting the complete out-the-door price, including every fee and financing condition, in writing before providing this dealership with your credit information.

Muy buen servicio rápida atención personal muy amable solucionaron absolutamente todas mis inquietudes Los recomiendo

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Not helpful and overpriced. Lied about what they had

Bought a 2026 Hyundai Palisade, the car was missing the floor matts when we purchased, the salesman Bryan promised they would order the replacement matts, after months of runaround, we show up to the dealership to find out he was fired and they have no record of them owing us the floor matts. General Manager would not honor their salesman's promise that the missing floor mats would be provided, since the salesman was not there anymore.

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Did a great job and they were very quick and helpful. I would recommend them

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Was treated very professionally by the staff at Hyundai of North Miami. Kevin was especially helpful and took care of everything.

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Great service, staff Great Same as always,I am new custmer From 1 Year and I am very happy and surprised the effort on checking on my car few days after of the service at dealership

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This is my seven year with this car, I love it, but needs better service.

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The service shop is extremely overpriced. I understand paying a little more at a Hyundai dealership, but charging hundreds of dollars for unnecessary services is unacceptable. They even charged me $150 just to replace a brake light bulb.I will not be returning to this location.

Come here if you want to waste your time. Confirmed with 2 different people for a test drive just to figure out when i come in that the cars not even on the lot. 3 hours of my day gone.

First time buying a Hyundai and was very surprised of how good it drives. My salesman Harold was very nice and professional. I will definitely recommend him.

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It’s my second Hyundai the dealership is very professional and helpful. Efficient, friendly, and knowledgeable.

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The entire department focuses on how to screw you out of every penny instead of providing service and support to loyal customers or fixing your car. When you make it clear you feel like you weren't treated right. They tell you they don't care. When you tell them you will be sharing your thoughts about how you were treated online. They call you a "keyboard warrior". On my previous visit, I brought my car in because oil was dripping from the engine. I diagnosed the issue myself as probably being a cracked oil filter housing as ... Read More

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DealerRater - Jul 24, 2026

The entire department focuses on how to screw you out of every penny instead of providing service and support to loyal customers or fixing your car. When you make it clear you feel like you weren't treated right. They tell you they don't care. When you tell them you will be sharing your thoughts about how you were treated online. They call you a "keyboard warrior". On my previous visit, I brought my car in because oil was dripping from the engine. I diagnosed the issue myself as probably being a cracked oil filter housing as reports are everywhere online about the issue at the same mileage. I brought the car in for a diagnostic and after they finished I was told that it was actually an improper oil change. The two resolutions I was given were to pay a 300$ diagnostic fee or 200$ for an oil change. I paid 200$ for the oil change. And one week later the oil started dripping again. I brought it back in and turns out it was in fact a cracked oil filter housing, did I get a refund for my 200$ oil change? Of course not. On my most recent visit I brought the car in for a sound coming from the drivetrain. They once again did a "diagnostic" and isntead of finding the sound, they told me my brakes and tires were too loud to hear anything and that counted as the diagnostic and forced me to pay 300$. Stay clear of this dealership if you expect to be treated like a valued customer or have competent people properly repair your car. But if you want a dealer and service department who phones in their work and figures out how to charge you look no further!

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Service manager Alan was very thorough with recommendations and the repair of my vehicle. Jorge was very kind and patient through the process!

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I will never go back to this place to service my vehicle. The service advisor Kevin is the worst. It’s a mission trying to get him on the phone and when you do he gives you an attitude. They left my wife almost 4 days without her car and no loaner was offered. I am still waiting on his manager to call me to apologize and they also failed to reset the maintenance light. Do not go to this place.

I have always taken my vehicle to Rick Case Hyundai in Plantation, where I have consistently received outstanding service. In particular, Cristian Rodriguez has always been exceptionally professional, courteous, and genuinely committed to helping me. He has made every service experience smooth and stress-free, and I have always left satisfied. Unfortunately, I made the mistake of taking my vehicle to Hyundai North Miami for service. It was, without exaggeration, one of the worst customer service experiences I have ever had. I was assisted by Cristoval, whose attitude was arrogant, unprofessional, and dismissive from the very beginning. He treated me with ... Read More

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Google - Jul 20, 2026

I have always taken my vehicle to Rick Case Hyundai in Plantation, where I have consistently received outstanding service. In particular, Cristian Rodriguez has always been exceptionally professional, courteous, and genuinely committed to helping me. He has made every service experience smooth and stress-free, and I have always left satisfied. Unfortunately, I made the mistake of taking my vehicle to Hyundai North Miami for service. It was, without exaggeration, one of the worst customer service experiences I have ever had. I was assisted by Cristoval, whose attitude was arrogant, unprofessional, and dismissive from the very beginning. He treated me with a complete lack of respect and showed no willingness to help or address my concerns. Instead of providing the level of customer care one would expect from a Hyundai dealership, I felt ignored and poorly treated throughout the entire process. To make matters even worse, the dealership kept my vehicle for an extended period of time and refused to provide me with a loaner vehicle, causing significant inconvenience and unnecessary stress. The entire experience was frustrating, disappointing, and completely unacceptable. Based on my experience, I cannot recommend Hyundai North Miami under any circumstances. If you value professionalism, respect, and quality customer service, I strongly advise taking your vehicle elsewhere.

Kevin is always very helpful and works to give me best price and service. Thanks

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If I could give zero stars, I would. My husband brought my vehicle in to have four recall repairs completed. When we got the car back, both of my children's car seats and their bases had been removed, and my diaper bag, accessories, and everything else that had been in the vehicle had been thrown into the trunk in what can only be described as a tornado of belongings. To make matters worse, my car was clean when it was dropped off. It was returned covered in sand, dust, and dirt, with smudges and fingerprints all over the interior, ... Read More

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Google - Jul 20, 2026

If I could give zero stars, I would. My husband brought my vehicle in to have four recall repairs completed. When we got the car back, both of my children's car seats and their bases had been removed, and my diaper bag, accessories, and everything else that had been in the vehicle had been thrown into the trunk in what can only be described as a tornado of belongings. To make matters worse, my car was clean when it was dropped off. It was returned covered in sand, dust, and dirt, with smudges and fingerprints all over the interior, as though every surface had been handled with dirty hands. As a mother with two young children, having to reinstall both car seats and reorganize everything after a service appointment was incredibly frustrating. I am extremely disappointed and do not understand how a dealership's service department could return a customer's vehicle in this condition. In all the years I've had vehicles serviced at dealerships, I have never experienced anything like this. In fact, most dealerships return vehicles in the same or better condition than they received them, often washed or at least treated with care. This experience fell far below the level of professionalism and customer service I expected from Hyundai of North Miami. I sincerely hope they take better care of their customers' vehicles in the future.

The process was easy and everything went smoothly. Great customer service! Best buying experience ever!

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My representatives was very helpful. I had a notification with the car, and the mechanic was able to fix it and send a video of the repair.

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It’s always a pleasure to be treated with kindness and gratitude. At Hyundai North Miami people in the service department are awesome. Kevin received me and was very helpful in letting me know how the service of my Palisade would work. He also gave me recommendations of what was needed. I have taken my Palisade to this dealership and will not doubt about bringing it back in the future.

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Wouldn’t recommend. They don’t take care of customers’ cars the way they should. I dropped off my car with clean, stain-free seats and got it back with stains on them. The person at the front desk was very nice and did their best to help, which I appreciate, but that doesn’t justify the lack of care when handling customers’ vehicles. I expected my car to be returned in the same condition I left it.

Good service If it takes more than 2 hrs they provide an uber for you

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If I could give this dealership 0 stars, I would. I dropped my car off on Friday, July 10, 2026 at 8am, for a simple oil change and tire rotation. I also informed the service advisor that a warning message kept appearing on the instrument cluster. I was told the vehicle would need a full diagnostic, which could take a day or two. That was not the issue. The real issue is that my car was never touched. It sat in the exact same spot where I left it, blocked in by two other vehicles, from Friday through Monday. No oil change. No ... Read More

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Google - Jul 13, 2026

If I could give this dealership 0 stars, I would. I dropped my car off on Friday, July 10, 2026 at 8am, for a simple oil change and tire rotation. I also informed the service advisor that a warning message kept appearing on the instrument cluster. I was told the vehicle would need a full diagnostic, which could take a day or two. That was not the issue. The real issue is that my car was never touched. It sat in the exact same spot where I left it, blocked in by two other vehicles, from Friday through Monday. No oil change. No tire rotation. No diagnostic. Nothing. To make matters worse, I was not offered a loaner vehicle while my car sat untouched for days. Had someone simply been honest with me from the beginning and explained that they would not be able to get to my vehicle, I would have made other arrangements and paid for my own rental car. Instead, I was left without transportation, assuming my vehicle was being worked on when it clearly wasn't. What makes this even more frustrating is the complete lack of communication and respect for my time. If the shop was backed up, be honest. If the diagnostic couldn't be started right away, at least perform the basic maintenance I scheduled or tell me you couldn't get to it. Instead, my vehicle sat untouched for days while I was left believing progress was being made. This level of service is completely unacceptable. Keeping a customer's vehicle for days without performing even the most basic scheduled maintenance shows a serious lack of organization, accountability, and customer care. I trusted this dealership with my vehicle, and they failed to do even the minimum. I will not be returning, and I would strongly caution anyone considering bringing their vehicle here for service. If you value your time, expect honest communication, and want your vehicle to actually be worked on, I recommend taking your business elsewhere.